Refund and Cancellation Policy

UAE law does not grant a general right of "withdrawal" or of a "refund for a change of mind" in the way European legislation does. Instead, Article (7/1) of Federal Decree Law No. 14 of 2023 gives the consumer the right to return or exchange goods or services only in specific cases, which include: a breach of the legislation in force, a defect, shortfall or damage on receipt, a mismatch with the advertised description, a delay in delivery that makes the service lose its purpose, or a breach of the terms of the digital contract.

Article (7/2) also states that this right lapses in cases that include: use of the goods or service (unless the use was to check that it is free of defects), and books, films and software that are used, watched or listened to once.

Based on this framework, the following detailed rules apply to our products.

Posts are digital content made available immediately through a direct link after payment.

• Not refundable once the content has been accessed or downloaded, under Article (7/2/a) and (7/2/d) of Decree Law 14/2023, which concern the lapse of the refund right upon use and for digital content that is read or consumed once.
• If a technical fault prevented you from accessing the paid content, you have the right, under Article (7/1/c), to request a full refund or a replacement of the content within 14 days of purchase.
• If the content does not match the description advertised at the time of purchase, you have the right to request a refund under Article (7/1/b).
• In the event of a double charge or a billing error, the full amount is refunded within 14 business days.

Library Pass is a monthly subscription that gives you renewing access to the content library.

• You can cancel the subscription at any time through the "Manage subscription" button in your account, which takes you to the secure Stripe portal.
• When you cancel, your access to the content continues until the end of the paid billing period, and it does not renew after that.
• The remaining part of the paid period is not refunded (No prorated refunds), because the content is available for use throughout that period and part of it has been used, which removes the refund right under Article (7/2/a) of Decree Law 14/2023.
• If a persistent technical fault prevented you from accessing the content library for more than 48 hours, you have the right to request a refund of the full value of the current month.
• In the event of an unwanted renewal because you did not cancel beforehand, you can contact us within 7 days of the renewal date to request a refund if the content has not been accessed since the renewal.

This covers build sessions and consultations booked through the /book page.

• Cancelling or rescheduling 48 hours before the session time: a full refund or free rescheduling.
• Cancelling less than 48 hours before the session time: no refund, because the time has been reserved and cannot be resold.
• Not attending (no show): no refund. The session can be rescheduled once, subject to availability and at our discretion.
• If we have to cancel or postpone the session for any reason: a full refund or free rescheduling, as you choose.
• Once the session has ended, the service counts as fully delivered and used, and the refund right lapses under Article (7/2/a) of Decree Law 14/2023.

Send your refund request by email, including:

• The email address used for the purchase
• The transaction number or the approximate purchase date
• The reason for the refund request and a short description of the problem (if any)

Email: ai@mabuzant.com

• We review every request within 3 business days of receiving it.
• Once approved, the amount is refunded to the same original payment method only (we do not transfer it to another payment method).
• Processing by Stripe and your bank usually takes 5 to 14 business days to appear in your account, depending on the card issuer.
• We do not cover currency conversion fees or bank fees that your bank may charge on international refunds.

We encourage you to contact us directly before opening a dispute with your bank or credit card company; most issues are resolved within 24 hours. If a dispute is opened without contacting us first, we will respond with documents that prove delivery of the content or performance of the service, and this may lead to your access to the disputed products being suspended.

This policy does not reduce your legal rights under the UAE Consumer Protection Law. For consumers in the UAE: you can file a complaint through the Ministry of Economy app or the competent authority in your emirate if an amicable solution cannot be reached.

We may update this policy from time to time. The "last updated" date at the top of the page shows the version in force. The version of the policy in force on the date of purchase applies to the transactions of that period.

For any question about refunds or cancellations:

ai@mabuzant.com