بوت واتساب يحجز مواعيد عيادتك مع Claude وKapso: من رقم التجربة إلى أول حجزA WhatsApp Bot That Books Your Clinic Appointments with Claude and Kapso: From Test Number to First Booking

Key terms

WhatsApp Business Platform

Meta's official platform for businesses. The bot sends and receives through it, not through the regular WhatsApp app.

Kapso

A Meta Business Partner that gives you a cloud WhatsApp number, a dashboard and an MCP server so Claude Code can operate it.

MCP

A way to connect Claude to an outside tool so it can read, send and change things there on your instructions.

The 24 hour window

After a customer's last message you have 24 hours to reply freely. After that you can only reach them with an approved template.

WhatsApp Flows

A form that opens inside the chat itself, such as picking a day, a time and a name.

The steps

1. 1

   Step 1

   Decide the bot's job before any code

   Write three jobs only: answer the repeat questions, check open slots and book, and hand any medical question to a person.

   Everything else stays with reception. The bot books. It is not a doctor.

   PromptAsk Claude for the question list

   Copy

   I run a [type of clinic] in [city]. List the 15 questions patients send most on WhatsApp, each with a short reply. Put any question about diagnosis or treatment in a separate list called: hand to staff.

   Tip: Keep prices and opening hours in one file the bot reads, so it never invents a number.

2. 2

   Step 2

   Create a Kapso project

   Go to kapso.com, tap Start free and create a project.

   Kapso is a Meta Business Partner and messages go through the official WhatsApp Business Platform.

   kapso.com

   

3. 3

   Step 3

   Start on the test number

   The free plan includes a sandbox number and 2,000 messages a month. Test everything there before you touch the clinic's number.

   When you are ready, the real number must receive one verification code by SMS or a call.

   

4. 4

   Step 4

   Connect Claude Code to Kapso

   In the Kapso dashboard open API keys and create a project key. Then run the two commands below in your terminal.

   Open claude and ask it to list your numbers. Claude Code asks for permission before it runs a tool.

   

   PromptCommands

   Copy

   export KAPSO_API_KEY="[your project key]"
   claude mcp add --transport http kapso https://api.kapso.ai/mcp --header "Authorization: Bearer $KAPSO_API_KEY"

5. 5

   Step 5

   Write the bot's instructions

   This prompt is the bot's personality and its limits. Keep it short and clear, and spell out when it stops and hands over.

   PromptClinic bot instructions

   Copy

   You are the booking assistant for [clinic name] on WhatsApp. Reply in simple Arabic, in short sentences.
   Your job: answer from this file [questions, prices and hours file], offer the 3 nearest open slots, and book once the patient confirms the name and time.
   Never: diagnose, give treatment advice or talk about medication. If a question is medical, say: I will pass you to our reception team, and hand over the chat.
   Never ask for health information in the chat.

6. 6

   Step 6

   Let it book with a form inside the chat

   Ask Claude Code to build a WhatsApp Flow with the day, the time and the name, connected to the calendar your clinic already uses.

   Have it check the slot again before it confirms, so two people never get the same time.

   PromptBuild the booking form

   Copy

   Build a booking WhatsApp Flow with: day, time from the open slots, name, contact number. After it is sent, check [calendar system] that the slot is still free, then confirm with a message that states the day and time. Explain each step before you run it.

7. 7

   Step 7

   Follow Meta's rules

   You have 24 hours from the patient's last message to reply freely, and every new message from them restarts the clock.

   After that you can only message them with a template Meta approved, such as an appointment reminder. Before you start a conversation yourself, the patient must have clearly agreed to messages from your clinic, by name.

   PromptReminder template

   Copy

   Write an Arabic utility template for an appointment reminder with variables for name, day and time, and two buttons: Confirm, and I need to change it. Prepare it for Meta review and do not send anything until I approve.

8. 8

   Step 8

   Test, then move to the clinic's number

   Run ten different chats on the test number, including medical questions, and check it hands them over every time.

   Then verify the clinic's number with its code, and have someone watch the chats for the first week.

   Tip: Ask Claude every morning: show me the chats nobody answered.

Ready prompts to copy

Show me yesterday's chats that were handed to staff, and list the 3 most repeated questions so I can add their replies to the questions file.